About Me.
Born and raised in Montana, I understand the value of hard work and attention to detail. As a dedicated and service-focused professional, I take pride in providing reliable assistance that allows my clients to focus on what they do best. With years of experience in customer service, my goal is to provide clients with the highest level of satisfaction through personalized attention and effective problem-solving. I love interacting with people, and I thrive in fast-paced environments where teamwork, collaboration and communication are key. I am committed to delivering exceptional results, meeting deadlines and exceeding clients expectations. With an ability to quickly learn new concepts and skills, I'm well equipped to handle a variety of tasks and responsibilities. With a solid work history and reputation as a team player, you can trust me to help you manage your workload effectively.
Contact me today to learn more about how I can help you grow your business.
Education
Alumni:
Hellgate High School, Class of 2004
Alumni:
Ashworth University, Class of 2010
-
Pharmacy Technician Program
-
Member of Delta Epsilon Tau Honor Society
Alumni:
Heritage Collage, Class of 2010
-
Pharmacy Technician Program
-
Concentration in practical application of pharmacy and data entry. 4.0 GPA
University Of Phoenix, Associate of Arts
Alumni:
-
Concentration in Health care Management and Pharmacy Practice
Currently Enrolled:
Precision Nutrition, Master Health Coaching Certification, Level 1
Experience
Clinical Billing & Insurance Coordinator;
Cooper Drug Store & Golden Plains Pharmacy
As the Clinical Billing & Insurance Coordinator I continue to leverage my expertise and knowledge to ensure our technicians can assist customers and facilities in a reliable and timely manner. Under my guidance and with the supervision of the Clinical Pharmacist I assist with the development of Clinical Services and their workflow in the pharmacy including data entry, verification, and billing or coverage. I am responsible for the billing of these services or items to insurance (if applicable); including Medicare, Medicaid and commercial insurance. I do this utilizing non-electronic insurance billing with CMS-1500 form or thru an EDI Clearinghouse (if available) and IDC-10 coding. I am also very familiar with HCPC and CPT coding and insurance reimbursement. As a Covid-19 Community Testing Partner I worked with our local Health Department and our local school district to test and help combat the spread of Covid-19. We also offer immunizations and other clinical services to serve our community that I am responsible for the coverage and reimbursement on. I also assist in the training of new hires and the daily activities of pharmacy students (KU School of Pharmacy) or Interns. I am responsible for maintaining in-house Patient accounts including utilizing a third-party to print and mail monthly statements; verifying and rebilling accounts, maintaining third-party auto-charge system and assisting customers or commercial accounts with questions and problems. I also maintain AR accounts including tracking, verifying and reconciling insurance payments, or Third-Party Payments. I am responsible for responding to any and all audits presented to the pharmacy including Medicare, Medicaid and commercial Audits. I also maintain provider access for many insurance's including Medicare Contractors as well as making sure our policies and procedures are compliant with CMS guidelines.
Certifications and License(s)
Registered Technician In Kansas:
-
License Number: 14-10655
Nationally Certified by the PTCB
-
Certificate 5201-0701-0121-023
Certified Medication Therapy Management (MTM) Technician
-
Received comprehensive instruction in Strategy, Procedure and Clinical Application of MTM.
Continuing Professional Development Certificate In Holistic Health Practice.
-
Completed the necessary training and assessment to demonstrate competence and understanding of this field; received a Distinction.
Pharmacy Technician,
Walgreens Pharmacy
During my tenure as a Pharmacy Technician at Walgreens Pharmacy, I continued to utilize my skills in prescription entry, filling prescriptions, drug identification, pharmacy calculations, and troubleshooting issues to serve guests quickly and efficiently while also maintaining the pharmacy workflow. I answered multi-line phone system and served as a problem solver for patients and doctor office's while accurately filling prescriptions. Utilized multi-line phone system to assist customers in a drive-thru setting while maintaining HIPPA and patient privacy. I assisted in training of new hires and daily activities of pharmacy students (KU School of Pharmacy) or Interns
Pharmacy Technician,
Patient Account Specialist, Durable Medical Equipment Manager; Cooper Drug Store
At Cooper Drug Store I used my expertise and knowledge to assist customers in a reliable and timely manner. Under the guidance of the pharmacist on duty I would enter, verify, and count prescriptions while maintaining workflow. I answered multi-line phone system and served as a problem solver for patients and doctor office's. I assisted in training of new hires and daily activities of pharmacy students (KU School of Pharmacy) or Interns. I also managed the Durable Medical Equipment department where I assisted patients with set-up or maintenance of equipment. I also was responsible for the billing of these services or items to insurance; including Medicare, Medicaid and commercial insurance. I did this utilizing non-electronic insurance billing with CMS-1500 form and IDC-9 or IDC-10 coding. I am also very familiar with HCPC coding and insurance reimbursement. I was also responsible for responding to any and all audits presented to the pharmacy including Medicare, Medicaid and commercial Audits. Responsible for maintaining in-house Patient accounts including printing, verifying, and mailing monthly statements; verifying and rebilling accounts, maintaining auto-charge system and assisting customers or commercial accounts with questions and problems. I also maintained AR accounts for the pharmacy including tracking, verifying and reconciling insurance payments, or Third-Party Payments.
Pharmacy Technician & Patient Account Specialist, Golden Plains Pharmacy
At Golden Plains Pharmacy I used my expertise and knowledge to assist facilities in a reliable and timely manner. Under the guidance of the pharmacist on duty I would enter, verify, and count prescriptions while maintaining workflow. I answered multi-line phone system and served as a problem solver for patients, doctor office's and Facilities. Utilized Parata Pass and Parata Check machines for patient specific pharmaceutical packaging, or Facility specific packaging. I also managed the Durable Medical Equipment department where I assisted patients or facilities with set-up or maintenance of equipment. I also was responsible for the billing of these services or items to insurance, including Medicare, Medicaid and commercial insurance. I did this utilizing non-electronic insurance billing with CMS-1500 form and IDC-9 or IDC-10 coding. I am also very familiar with HCPC coding and insurance reimbursement. I was also responsible for responding to any and all audits presented to the pharmacy including Medicare, Medicaid and commercial Audits. Responsible for maintaining in-house Patient accounts including printing, verifying, and mailing monthly statements, verifying and rebilling accounts, maintaining auto-charge system and assisting customers or commercial accounts with questions and problems. I also maintained AR accounts for the pharmacy including tracking, verifying and reconciling insurance payments, or Third-Party Payments.
Caregiver, Always There Senior Care
As a caregiver, I provided compassionate in-home care services to seniors, so they can maintain their independence while living full lives. I wanted my clients to thrive every day.
I worked closely with clients and their families to provide the support needed to maintain the highest quality of life possible for their loved one. I worked hard to create an atmosphere of comfort and safety while supporting seniors and their families through the challenges and changes that come with aging in place. I provided a wide range of services to support this goal including personal care, housekeeping tasks, meal preparation, medication reminders, laundry, transportation to appointments etc. and anything else required by the client or their family.
Pharmacy Intern,
Target Pharmacy (before CVS)
During my tenure as a Pharmacy intern at Target Pharmacy, I honed my skills in prescription entry, filling prescriptions, drug identification, pharmacy calculations, and troubleshooting issues. I served guests quickly and efficiently while also maintaining the pharmacy workflow. I also gained practical knowledge of inventory management and utilized the PDX pharmaceutical system for prescription management.
Tax Professional, Tiger Financial
As a tax professional at Tiger Financial, I provided excellent service to all my clients. I prided myself on my ability to interact with customers from diverse cultures and backgrounds, and I even transformed 'difficult' customers into loyal, repeat guests. My approach is to always find win-win resolutions that work for everyone involved. Additionally, I was commended for my multitasking abilities and often worked independently at store locations. I was recognized for my superior performance in all areas of service.
Sleep Associate, Select Comfort
As a Sleep Associates I was there to help customers every step of the way. With a deep understanding of the benefits of The Sleep Number bed, I was committed to educating our customers and helping them achieve a better night's sleep. As a past Sleep Associate, I know how important it is to be able to work independently while still providing top-notch customer service. I also had the experience of being evaluated by "secret shoppers" to verify my expertise and quality of service.
Office Manager, Global Security Storage
As the office manager, I was the first point of contact for our customers and sub-contractors to ensure their needs were met immediately and efficiently. I was responsible for the maintaining of the facility so that it is always a clean and positive environment for everyone. I also handled the set up and billing of customer accounts, including delinquency resolution. Additionally, I managed one employee as well as streamlining office workflow and productivity.
Tax Preparer, Jackson Hewitt
With my experience preparing and filing taxes for individuals, I was responsible to make sure my client's taxes were filed accurately and promptly. Having worked for Jackson Hewitt in Junction City, I worked in an off-site location, usually as the only employee present. This required a dedicated work ethic and the ability to solve problems in real time. I also utilized time management skills to make sure every client received the best service and a positive experience.
Tribal Lottery Runner, Emerald Queen Casino
As a Tribal Lottery Runner, I understand the importance of being the primary customer contact. With my extensive experience of working on the casino floor, I was responsible for assisting in the removal of money from the machines and minor maintaining of the machines. I was required to hold a valid Class III gaming license issued by the Puyallup Tribe of Indians, and pass a very extensive background check.
Construction Janitorial Cleaner, Emerald Construction Services
As a construction janitorial cleaner, I have over a decade of experience in cleaning New Construction homes, model homes, and apartments after the tenant move outs. I was responsible for managing a crew of 2 to 4 people, and being the point of contact for all concerns or issues with site supervisors or homeowners. Weather it was a multi-million dollar home custom home, or apartments, every client received a custom cleaning experience tailored to them.
Customer Service Associate, Old Navy
As a certified cash handler, I was responsible for opening or closing the store, preparing deposits, and making change orders. I also served as a cashier and Service Driver in the fitting room. My duties included putting merchandise back on the sales floor, answering phones, and assisting customers in any way possible. Additionally, certain aspects of new hire training fell under my responsibilities. I provided exceptional customer service and received Employee of the Month in recognition. Count on me to provide reliable and friendly service that leaves a lasting impression.
Sales Associate, Famous Footwear
At Famous Footwear, I bought my years of experience in retail sales to each customer interaction. With my knowledge of shoes and trends, I helped customers choose the perfect pair while making sure they have a positive shopping experience. Additionally, I was responsible for managing the cash register, ensuring transactions were processed quickly and accurately, and providing excellent customer service. My attention to detail and organizational skills allowed me to be a valuable asset in inventory management, and the daily upkeep of the store.
Janitorial Staff, Missoula Mortgage Company
I was responsible for the upkeep of a two-story office building. This included cleaning bathrooms, mopping and vacuuming offices, washing doors and windows, emptying garbage cans, and other basic office upkeep chores. I take pride in my work and ensured that the office space was always clean and presentable. This work was done outside of office hours so I was trusted to have unrestricted access to the building to accomplish the level of clean desired by the client.
Cashier/Courtesy Clerk
Albertsons Grocery
As a cashier, I made sure to greet every customer with a smile and help them with any questions or concerns they may have. In addition to working the register, I would occasionally stock the displays in the store to ensure that the shelves were always full of fresh produce and groceries. I was always available to assist customers with their purchases and help them carry their groceries to their cars.
Page; MT House of State Representatives.
The Montana State Representatives rely on their team of pages to keep things moving efficiently. As a page for the MT House of State Representatives, I played a key role in the daily operations of The House of Representatives. From delivering messages and packages to creating agendas, I was always ready and willing to take on any task required of me. It's a fast-paced and high-pressure environment, but I thrived on the challenge and the satisfaction of knowing that I helped keep the daily operations of the House running smoothly.
Crew Member; Montana Conservation Corps
Montana Conservation Corps is a non-profit organization dedicated to conserving Montana’s valuable natural resources. As a crew member, I was responsible for actively preserving Montana’s wilderness and working to restore habitats damaged by wildfire, drought, or other natural disasters through hands-on training and hard work. Additionally, we volunteered with local environmental organizations and communities such as The National Forest Service, MUD and Garden City Harvest to promote conservation efforts in and around western Montana.
Office Assistant; Hellgate High School & Flagship After School Programs
My role as an office assistant at Hellgate High School and The Flagship Program involves ensuring the day-to-day operations run smoothly. I took care of managing various tasks such as locating students, delivering notes, filing documents, coordinating meetings, answering phones, cleaning the office, and directing visitors to the appropriate location. Additionally, I was responsible for handling program dues, writing receipts, calling to schedule volunteer work or getting transportation. With acute attention to detail, I completed all tasks given to me with a sense of urgency.
